Appeals Policy

We moderate nghtstand to keep it safe. Sometimes that means removing content, suspending or closing an account, or saying no to a removal request. If you think we got a decision wrong, you can ask us to look again. You don't need an account to appeal a decision about content that shows you.

What you can appeal

• Your account was suspended, banned or closed.
• A photo, message, board post or profile of yours was removed or held.
• Your age check or ID check was not approved.
• We refused to remove content that shows you, or that you reported under our Complaints Policy or our removal policy.
• Any other moderation decision you believe was a mistake.

How to appeal

Email support@nghtstand.com with the subject "Appeal". To help us review it quickly, include:

• the email address on your nghtstand account, if you have one;
• what happened, and roughly when;
• why you think the decision was a mistake, and anything that shows it.

Email an appeal

What happens next

A person reviews every appeal, looking at the decision again from the start. We will respond within 5 business days. We may reverse the decision and restore your account or content, change it, or explain why it stands.

If we still disagree

In case of a disagreement about an appeal, it will be resolved by a neutral body, at our expense. That means an independent mediator or arbitrator, not connected to nghtstand, who looks at the decision fresh. We pay its costs, not you. Tell us in your reply that you want this and we will arrange it with you.

The same applies to anyone shown in content on nghtstand: if you ask us to remove content of you and we disagree that your consent was missing or is no longer valid, a neutral body decides, at our expense. Until then we may keep the content offline.

Content we can't put back

Illegal content stays down. That includes anything involving a minor or child sexual abuse material, and intimate images shared without consent. These are removed permanently and reported to the authorities where the law requires, and no appeal can restore them.

Please appeal from, or mention, the email address on your account so we can confirm it's you. See also our Terms and Content & Safety Policy.